Delivery Information

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Delivery Policy

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in 0 to 50km from nearest depot. Any deliveries that are outbound can take up to 72 hours.

We use Time Freight as our courier for outbound areas as they do deliver within 2 to 3 days and tracking numbers can be provided .

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-3 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]

 

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, Please email sales@directcooling.co.za.

Additional shipping charges may apply to remote areas or for large or heavy items.

 

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at 0793002049.

We are not responsible for damage incurred on third party transport.

 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us email: sales@directcooling.co.za or 0793002049